Effective date: June 3, 2026
CliniQueue
("we", "us", or "our") operates cliniqueue.com.
All payments are processed by Paddle, who acts as the authorised reseller and
Merchant of Record for all transactions. Refunds are governed by the
Paddle Refund Policy.
This page summarises your rights and explains how to request a refund.
All payments for CliniQueue subscriptions are processed by Paddle (paddle.com), who acts as the authorised reseller and Merchant of Record for all transactions. Because Paddle is the legal seller, Paddle's Refund Policy governs all refund and withdrawal rights for purchases made through CliniQueue.
Depending on your country, you may have statutory rights to withdraw from a purchase and
receive a full refund. These rights apply regardless of any other terms and are administered
by Paddle:
— EU / EEA / UK / Switzerland / Turkey / Israel: 14-day right to withdraw from your first subscription payment.
— South Korea / Brazil / China / Canada: 7-day unconditional right to cancel after delivery.
— Singapore: 5-day unconditional right to cancel after delivery or first access.
— All other regions: Paddle may issue refunds at its discretion within 14 days of your transaction date.
Where local consumer protection laws grant additional rights, the highest level of protection always applies.
Please refer to the full Paddle Refund Policy
for complete details.
You may cancel your CliniQueue subscription at any time from your account dashboard or by
emailing [email protected].
Upon cancellation, your plan remains active until the end of the current billing period.
No further charges are made after cancellation takes effect. Cancellation does not automatically
entitle you to a refund for the current period, except where required by applicable law or
Paddle's refund policy.
If you experience a persistent technical issue or material defect that prevents you from
accessing CliniQueue as described, please contact us first at
[email protected] so we can attempt to resolve it.
If the issue cannot be resolved, you may escalate your request to Paddle's support team at
paddle.net.
Where there is evidence of a material defect, Paddle will issue a refund in accordance with
applicable consumer protection laws.
We encourage you to contact us at [email protected]
before filing a chargeback with your bank or card issuer. Most billing issues can be resolved quickly.
If you initiate a chargeback, access to your CliniQueue account may be temporarily suspended
while the matter is under review. This does not affect your lawful rights to dispute a charge
under card-scheme or consumer-protection rules.
CliniQueue is designed to support HIPAA-compliant workflows. Ticket content is processed and immediately discarded per our Privacy Policy and Business Associate Agreements (BAAs). Because processed ticket data cannot be recovered, we may not be able to reverse the effect of individual API calls; however, this does not limit any refund rights you hold under Paddle's policy or applicable consumer protection law.
We may update this page from time to time to reflect changes in our practices or Paddle's policies. We will notify you of significant changes by email. The Paddle Refund Policy is the authoritative source and takes precedence.
For refund requests, please contact Paddle directly at
paddle.net.
For general billing questions or to report a technical issue, contact:
Naeem — CliniQueue
[email protected]